FAQ

1. How long does it take to process an order?

We usually process and ship within 1-3 business days after receiving the order, and there may be a slight delay during holidays.

2. Is free shipping supported?

Yes, all orders enjoy free standard delivery service, covering most countries and regions.

3. How to check the logistics of the order?

After shipment, you will receive an email with the logistics tracking number. You can check the latest logistics status through the courier official website or our website "My Order" page.

4. Can I return the goods if I am not satisfied after receiving them?

Yes! You can apply for a return within 25 days after receiving the goods. The goods must be kept unworn, unwashed, with intact tags and packaging.

5. Do I need to bear the shipping cost for returns?

If it is due to quality problems or wrong goods, we will bear the return shipping cost; if it is not a quality problem, the return shipping cost will be borne by the buyer.

6. How to apply for a return or exchange?

Please contact customer service at service@canmuting.com, provide the order number and reason for return, and customer service will provide you with the specific operation process.

7. What if the size is not suitable?

We support exchange service. You can choose to exchange during the return process. The first exchange shipping fee will be borne by us.

8. What payment methods are supported?

We support Visa, Mastercard, etc. as payment methods.

9. Can the delivery address be changed?

Please contact customer service as soon as possible before the order is shipped to change the address. The address cannot be changed after the order is sent.

10. Contact us

If you have any other questions, please feel free to contact us:

Email: service@canmuting.com